Last modified: May 10, 2020.
Ray ("Ray," "we," "us" and "our") is an online mental wellness platform that connects compassionate, empathetic Supporters to those in need in 1-on-1 support sessions. Privacy is extremely important to us, so we have taken several steps to protect your information and put you in control.
The Personal Information we collect when you interact with the Services;
How we use and process the Personal Information that we collect;
How we may share Personal Information with third parties; and
The security of your Personal Information.
All Ray volunteers and users.
All affiliated entities and applications.
We collect Personal Information you provide to us. "Personal Information" may include but is not limited to contact information such as your first name, last name, email address, certain demographic information such as age, gender, race ethnicity, sexual orientation, disabilities, or any other information you may input while using the Services. Ray does not consider Personal Information to include information that has been anonymized so that it does not allow a third party to identify a specific individual.
Users: When you sign up for a session with a Ray Supporter, we ask for and collect Personal Information such as, but not limited to, your name, your timezone, and a valid email address.
Supporter Applicants: If an individual wishes to be a Supporter, the individual will be required to submit Personal Information as requested. Any Personal Information supplied by or on behalf of an individual for purposes of becoming a Supporter will be maintained by Ray. Please note that Ray may have additional privacy terms that apply to Supporters. Such terms will be made available when an applicant applies to be a Supporter.
Surveys: From time to time we may collect Personal Information from customers via surveys. This information is used solely to improve the content of our web pages and the quality of our service and is not shared with any third parties.
Requests for Information, News and other Content: You may sign up to receive information, news and other content related to new and existing products and services related to Ray. When signing up to receive such information, you will be asked to provide Personal Information, including your name, an email address, address and phone number.
Technical Support Requests: If you need technical support related to Ray, you may need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, you may be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests.
Any User can request a download of their own Personal Information that Ray currently stores, and also request deletion of their account and associated Personal Information. The exception to this rule is if the User in question has broken the terms laid out in the Terms and caused harm or abused our Services or other members. In this case, we retain the right to keep some of your Personal Information in order to provide more security and safety to our members.
We may use Personal Information that we collect about you for various purposes, including:
To operate, provide and improve our Services;
To communicate with you regarding our Services, and promotions;
To ensure network and information security; and
To share with third parties to provide our Services to you, as described in the next section.
We may share and disclose Personal Information as follows:
Third Party Service Providers Performing Services on Our Behalf: We share Personal Information, with certain third-party service providers that assist us in providing the Services and which are bound by duties of confidentiality. For example, we may use third parties to host the Services, to send out email updates about the Services or remove repetitive information from our user lists.
For Legal Purposes: We will disclose your Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share your Personal Information as required to pursue available remedies or limit damages we may sustain.
We may de-identify your Personal Information, in compliance with applicable law and aggregate such de-identified data with the de-identified data of other users. We may then share such aggregate, de-identified data with the sponsors of programs that facilitate your access to the Services.
We employ reasonable security measures designed to protect the security of information submitted through the Services. However, the security of information transmitted through the Internet can never be guaranteed. To protect you and your Personal Information we may suspend your use of the Services, without notice, pending an investigation, if any breach of security is suspected.
Your Responsibilities: Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of the Services.
Unauthorized Access: Access to and use of password protected and/or secure areas of the Services are restricted to authorized users only. Unauthorized access to such areas is prohibited.
Encryption and Firewalls: We use standard Secure Socket Layer (SSL) encryption that encodes information for transmissions. All Transcripts are maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.
Ray does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
California residents who provide certain types of Personal Information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about certain types of Personal Information we shared, if any, with other businesses for their own direct marketing uses. It is our policy that we do not share your Personal Information with other businesses for marketing uses. Nevertheless, to make such a request, please contact us at firstname.lastname@example.org.