Terms of Use

DO NOT USE THIS SERVICE FOR EMERGENCY NEEDS. RAY SUPPORTERS ARE NOT TRAINED OR QUALIFIED TO ASSIST THOSE IN CRISIS.

IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING TAKING ACTIONS THAT MAY CAUSE HARM TO YOU OR TO OTHERS OR IF YOU FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, DO NOT USE THIS SERVICE. IMMEDIATELY CALL 911.

Terms and Conditions



The following are the Terms and Conditions (the "Contract") which govern your access and use of our online platform through which support may be provided (collectively the "Platform"). By accessing or using the Platform, you are entering into this Contract. If you do not agree to be bound to any term of this Contract, you must not access the Platform. When the terms "we", "us", "our" or similar are used in this Contract, they refer to any company that owns and operates the Platform (the "Company").

The Supporters and Support



The Platform may be used to connect you with an individual (“Supporter”) who will support you through the Platform (“Support”). Supporters are not assured to be accredited, trained, nor licensed psychologists (PhD / PsyD), marriage and family therapist (LMFT), clinical social worker (LCSW), professional Coach (LPC), or similar applicable recognized professional certification. We do not verify the skills, degrees, qualifications, credentials or background of any Supporter. While we may try to do so from time to time, in our sole discretion, you acknowledge that we do not represent to verify, and do not guarantee the verification of, the skills, degrees, qualifications, licensure, certification, credentials, competence or background of any Supporter. The Supporters are independent providers who are neither our employees nor agents nor representatives. The Platform’s role is limited to enabling Support while the Support itself is the responsibility of the Supporter who provides it. While we hope the Support is beneficial to you, you understand, agree and acknowledge that it may not be the appropriate solution for everyone’s needs and that it may not be appropriate for every particular situation. The Platform is not intended for the provision of clinical diagnosis or psychological advice. It is also not intended for any information regarding which drugs or medical treatment may be appropriate for you, and you should disregard any such advice if delivered through the platform. Do not disregard, avoid, or delay in obtaining in-person care from your doctor or other qualified professional because of information or advice you received through the platform.
WE DO NOT WARRANT THE VALIDITY, ACCURACY, OR AVAILABILITY OF ANY CONTENT OR ADVICE PROVIDED BY SUPPORTERS AND WE WILL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY USERS DUE TO RELIANCE ON ANY SUCH INFORMATION OR ADVICE.

Privacy and Security



Our Privacy Policy explains how we treat your personal data and protect your privacy when you use our Platform. By using our Platform, you agree that we can use your data in accordance with our privacy policies.

Disclaimer of Warranty and Limitation of Liability



You hereby release us and agree to hold us harmless from any and all causes of action and claims of any nature resulting from the Support or the Platform, including (without limitation) any act, omission, opinion, response, advice, suggestion, information and/or service of any Supporter and/or any other content or information accessible through the platform. To the fullest extent of the law, we expressly disclaim all warranties of any kind, whether expressed or implied. You understand, agree and acknowledge that we shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive or exemplary damages. This section (limitation of liability) shall survive the termination or expiration of this Contract.

Your account, representations, conduct and commitments



You hereby confirm that by using our services, you consent to receive Support, and that you confirm that you are age 13 and above. You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Contract you will make sure to maintain and update this information so it will continue to be accurate, current and complete. You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge. You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Supporters and us. You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) your violation of any of the provisions of this Contract; (c) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Contract.

Modifications, Termination, Interruption and Disruptions to the Platform



You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

Important Notes About Our Contract



You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Contract or our relationship with you, regardless of theory, shall be the U.S. District Court for the Northern District of California, or the state courts located in Santa Clara County in California. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts. THIS CONTRACT CONSTITUTES THE ENTIRE CONTRACT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS CONTRACT. We may change this Contract by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Contract.